FAQ
When will my item be delivered? / Can my item be delivered?
After successfully purchasing the product on our website, you will receive an email notification from us. Items are usually shipped within 3 business days. You will then receive an email with the tracking number. You can check your package status at any time using this tracking number .
Does TORQ deliver everywhere?
We ship worldwide!
Do I need an account to order?
No, you can also place an order as a guest. But there are some advantages to having an account with us:
Fast checkout process
You can easily view your order status and order history
You will receive updates on our new releases and special offers.
What should I do if I forget my password?
On the login page, click "Forgot your password?" and you'll be redirected to a page where you can create a new password.
What happens if I entered the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address, but we cannot change your order.
Which payment methods are accepted?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
How secure is my online order?
When you shop online with your credit card, all your information is entered into a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
How can I change or cancel my order?
We reserve the right, at our sole discretion, to accept or decline any order, or any portion thereof, at any time after receipt of the order, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original method of payment.
>> Please note that orders that have already been packed or shipped cannot be canceled.
Can I change my delivery address after placing my order?
Please note that your shipping address cannot be changed after your order has been processed or shipped. Please update your shipping address to your home address instead of your work address, as we do not know how long the destination customs department will hold the package.
Can I return goods and who bears the costs?
Yes, you can return the delivered goods or revoke your contract declaration without giving any reason within the return and cancellation period.
If you have already paid for the goods, you will receive a refund unless you are obliged to pay compensation.
You will have to pay the return costs yourself.